• 
  3 weeks ago

  Called to see if I could book my car in for a challenging fault, that two other garages had struggled to identify and correct. Given some free basic advice, and it workedLove that the focus was on delivering great service and outcome rather than financial. Makes such a refreshing change. Thank you!

  annie maynard Bartletts Hastings
• 
  1 month ago

  I had such brilliant service by them . I was badly let down by another company with regards to changing my car and they were amazing and dealt with getting another brand new car for me by the very next week. Nothing was too much trouble. They kept in touch during that week - sent multiple emails so i knew what was going on. I would highly recommend this place. They totally deserve the 5 star i have given them . Thank you Bartletts for an amazing service and to Steve for being 100% brilliant

  Julie Wright Bartletts Hastings
• 
  2 months ago

  Extremely helpful and efficient

  Shelley Doe Bartletts Hastings
• 
  3 months ago

  I consistently award a five-star rating. Since my vehicle purchase from SEAT in 2021, and for all subsequent MOTs and servicing, their team has consistently demonstrated exceptional accommodation regarding drop-off and collection arrangements. They have always proactively contacted me to confirm appointments and address any potential issues, which have been infrequent. The welcome extended by all staff in both the workshop and showroom has consistently been warm and professional.

  Tyrone Moore Bartletts Hastings
  Response from Bartletts Hastings 3 months ago

  Thank you for your kindThank you for your kind five-star review and for your continued support since your SEAT purchase. We’re delighted to hear that our team has consistently met your expectations with drop-off and collection arrangements, communication, and the welcome you receive from both the workshop and showroom. Your feedback is greatly appreciated and will be shared with the team. We look forward to continuing to support you in the future. Kind regards, The Bartletts SEAT Team words Tyrone and

• 
  3 months ago

  Absolutely wonderful! Nothing is too much trouble for these kind, friendly, knowledgeable people. They were so helpful when I was in difficulties, and I have now bought a lovely car from them. The purchase process is so comfortable, all explained and demonstrated with no pressure, and you feel confident to look at everything and ask questions. The car was beautifully prepared and it feels just right for me. My heartfelt thanks to a truly exceptional team - you are stars!

  Lynne neeves Bartletts Hastings
  Response from Bartletts Hastings 3 months ago

  Thank you so much for your kind words, Lynne — it was truly a pleasure meeting you. We hope you absolutely love your new ray of sunshine, and it’s fair to say you’ve officially been ducked! 🐥 Enjoy the Jeep experience, and very best wishes from all of us at the Bartletts team.

• 
  9 months ago

  We purchased a seat Ibiza, this process was easy and a good experience. I highlighted some faults with the car on the test drive and was assured these would be addressed. We collected the car and I has suspicions that the faults hadn’t been addressed, I took the car to the service centre who told me that’s just how they are, I still wasn’t convinced. I was unfortunately correct, we done our first long drive in the car and it came up with an engine light and wasn’t quite right, this is where the service went completely downhill, I called the showroom and was told I’d get a call back, this happened around 6 hours later! I called the service centre and they told me it was ok to drive home, so we did and it was ok. It was then returned to seat for investigation, they did lend us a car but they had our Ibiza for 2 weeks without being able to repair it. We then wanted to reject the car, they wouldn’t refund the Ibiza so we were then forced into a car that was out of our budget and stretched my finances, but we didn’t feel we had much of a choice other than to go for it. I must add that the service up to the point of purchasing the car was very good, once we’d actually paid for the car the service went down hill massively, I had to chase the salesman repeatedly for answers, promised calls back that either didn’t come or took hours and sometimes days. They were always polite and appeared helpful when we did eventually speak to somebody.

  Glen Pain Bartletts Hastings
  Response from Bartletts Hastings 9 months ago

  Dear Mr Pain, Thank you for your feedback. I’m really sorry to hear that your experience after collecting the car didn’t meet expectations. While we’re glad the initial process went well, we understand your frustration with the issues that followed. We always aim to resolve problems quickly and keep customers informed, and I’m sorry if you felt let down during this time. It’s also never our intention for anyone to feel pressured into a decision, and we appreciate you sharing how this affected you. Your comments have been taken seriously and will help us improve. If there’s anything more you’d like to discuss, please feel free to reach out. Kind regards, Simon Benham

• 
  10 months ago Antonio Avelino Henríquez Ramírez Bartletts Hastings
  Response from Bartletts Hastings 9 months ago

  Thank you Antonio for reviewing us!

• 
  10 months ago

  I went here to buy my new car, it was the first car I had bought myself. Stuart was very helpful, didn’t make me feel stupid and the car I chose was in fantastic condition when I picked it up. Amazing customer service. Would 100% recommend to anyone.

  Emily-Rose Walker Bartletts Hastings
  Response from Bartletts Hastings 9 months ago

  Thank you, Emily-Rose, for your fantastic review! We’re so pleased to hear that Stuart made your first car-buying experience such a positive and comfortable one. It’s great to know you felt supported and confident throughout the process, and that your new car was in top condition when you collected it. Your kind words and 100% recommendation mean a lot - enjoy every mile in your new car!

• 
  11 months ago

  Excellent service every time! Had a small issue with my Leon recently and Callum couldn’t have been more helpful. The service here is always excellent from the whole team and can not fault them one bit. Car was booked in quickly and fixed with no hassle or stress. Big thanks to Callum for sorting this out!

  Tom Robinson Bartletts Hastings
  Response from Bartletts Hastings 11 months ago

  Thank you for your fantastic review, Tom! We’re so pleased to hear that you consistently receive excellent service from the team - and especially glad Callum was able to sort your Leon quickly and without any hassle. Your kind words mean a lot to us, and we’ll be sure to pass on your thanks to Callum and the rest of the team. We'll always be here when you need us!

• 
  11 months ago

  Have just bought a used Seat from Bartletts. Excellent service from Steve, who was extremely helpful but without being pushy, like some other dealers that we visited. Would highly recommend.

  Jane Wadley Bartletts Hastings
  Response from Bartletts Hastings 11 months ago

  Thank you, Jane, for your lovely review! We’re so pleased to hear you had an excellent experience buying your used SEAT from us. Steve will be delighted to know his helpful, no-pressure approach made such a positive impression. Your recommendation means a lot to us - enjoy your new car, and we hope to see you again in the future!

• 
  1 year ago

  So bought a used formenter in December, had an issue with central locking and noisy brakes.These were all sorted over 3 days last week Phil in the service department was very helpful and professional, thankyou

  Andrew Newman Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you Andrew for the five-star review! We're delighted to hear you found Phil to be both very helpful and professional. We hope you continue to love your Formentor!

• 
  1 year ago

  Just had my car servicedpolite and very efficient

  Annabelle Chittenden Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you Annabelle for the five-star review! We're glad to hear that you had a positive experience with your car service with us. If you need any further assistance or have any questions, feel free to reach out.

• 
  1 year ago

  Recently bought a car from them! Brilliant service from everyone especially Simon from start to finish! Couldn't be happier!

  daisy richardson Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  We're thrilled to hear that you had a fantastic experience purchasing a car from us! We strive to provide excellent service, and it's wonderful to know that Simon was able to assist you every step of the way. If you have any questions or need further assistance, feel free to reach out. Thank you!

• 
  1 year ago

  Had three SEAT cars over recent years and have always used Bartletts for any issues and servicing etc. Only real negative is the parking can be fairly challenging on site (as is the case with most these days) Staff are always pleasant and give an approximate time frame for servicing etc. I did enquire earlier in the year about another SEAT car on PCP but sales seemed rather indifferent when I asked about this. Anyway after years of SEAT I have decided to trade my current one in and move to a different manufacturer (mainly due to the very uncertain future for the brand which could possibly affect residuals etc) Thanks for all your help. The dealership is an asset to the brand.

  Jamie Powell Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you for sharing your experience with us! We truly appreciate your loyalty and support over the years. It's great to hear that our staff has always been pleasant and provided you with approximate time frames for servicing. We apologise if you felt our sales team was indifferent when you enquired about another SEAT car earlier in the year. We understand your decision to trade in your current SEAT and move to a different manufacturer. Thank you for considering us an asset to the brand, and we wish you all the best with your new vehicle!

• 
  1 year ago

  I have absolutely enjoyed doing business with this company. Staff have been very friendly and have always accommodated me

  spotter bob Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  We're thrilled to hear that you have had a positive experience with us! Our staff takes pride in providing excellent customer service and ensuring that all needs are met. If you have any further feedback or questions, please feel free to reach out to us. Thank you for your review!

• 
  1 year ago

  Callum in service was outstanding when I requested information regarding services. I work in the industry and appreciated good assistance today. Big 5 stars. If you need advice for your Seat, this Company can help!

  Adam Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you Adam! I'm glad to hear that Callum provided outstanding service when you inquired about our services. We strive to offer top-notch assistance to all our customers. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing Bartletts!

• 
  1 year ago

  I recently had the pleasure of working with Callum Roscoe to track down the service history for my Seat Leon Cupra, and I couldn't be more impressed with his dedication and professionalism. Callum went above and beyond, demonstrating exceptional commitment to ensuring I had all the information I needed. His attention to detail and willingness to go the extra mile truly stood out. Not only did he find the complete service history, but he also provided insightful advice on future maintenance. Callum’s outstanding customer service has earned my trust and gratitude. Highly recommended!

  Nikesh Parmar Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  We're thrilled to hear about your positive experience with Callum! It's fantastic to know that he was able to assist you in tracking down the service history for your Seat Leon Cupra with such dedication and professionalism. I'm glad to hear that his outstanding customer service has earned your trust and gratitude. Thank you for recommending him!

• 
  1 year ago

  attentive knowledgeable sales bought a new car from them after going to different garages special mention to steve who looked after us

  Kayhan Etebar Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you for sharing your positive experience with us, Kayhan! We're thrilled to hear that you found our sales team attentive and knowledgeable. Congratulations on your new car purchase! We'll make sure to pass along your special mention to Steve for taking care of you. Enjoy your new car!

• 
  1 year ago

  Excellent service when l chose my seat ateca. Everythimg was sorted in an efficient and friendly manner. Can not fault in any way.

  christina lucci Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you very much Christina for the five-star review! We're delighted to hear you had an excellent experience with us whilst buying your new car. We hope you love your Ateca for many years to come!

• 
  1 year ago

  Brilliant service and so helpful. Stuart was great

  jill cuss Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Many thanks Jill for the five-star rating! We're pleased to hear Stuart provided you with a brilliant experience.

• 
  1 year ago

  Staff very friendly and helpful. They are not pushy when trying to sell a car, in fact they was very patient with us.

  Tracey Hannaford Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you very much Tracey for the five-star review! We're delighted you found our staff to be very friendly and helpful.

• 
  1 year ago

  Simon was very helpful throughout the purchase of our car and when I was nervous driving it out the forecourt he gave me a good laugh

  Hayley Whyborne Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you Hayley for the five-star review! We're delighted to hear you had a good experience with us thanks to Simon. Your kind words will make his day!

• 
  1 year ago

  I'm now on my fourth car with Bartletts Seat. Excellent service, everyone's so polite and nothing Is ever too much trouble. Any problems I've had with cars, current and previous, have been dealt with quickly and professionally.

  Liam Edward James Head Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you ever-so-much Liam for your loyalty over the years to our team and for this five-star review! They are very much appreciated by our whole team. We eagerly look forward to welcoming you back to our showroom!

• 
  1 year ago

  Great experience with Simon who helped me with the purchase of my new car, swift and easy purchase and great communication while car being made ready for me

  Kelly Smith Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you Kelly for the five-star rating! We're delighted to hear you had a great experience with us thanks to Simon. We hope you love your new car!

• 
  1 year ago

  Very friendly customer service. Chris in sales was particularly helpful and worked hard to find a car that matched my preferences and budget.

  Bob Russell Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  We are delighted to hear that you had a positive experience with our customer service team, particularly with Chris. Your five-star rating is greatly appreciated. Thank you for taking the time to share your feedback with us. If you have any further questions or need assistance, feel free to reach out to us.

• 
  1 year ago

  Lovely people and amazing customer service, 10/10 I would recommend

  Primrose Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you Primrose for the five-star rating! We hope to see you again soon!

• 
  2 years ago

  I was not even planning to get a car that day. Decided to have a look around, saw a really good used car, in great condition. Chris went through details with me in a very kind way. No pressure felt at all like I was being sold a car. Had a great experience. Fast forward, I went home with the car. Very good experience.

  Louis Moya Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you Louis for the five-star review! We're pleased to hear you had a very good experience with us thanks to Chris. He will be thrilled to read your lovely comments. We hope you're continuing to enjoy your car!

• 
  2 years ago

  Great service. Knowledgeable staff. Stuart made the whole process easy and stress free. This is my second new car from bartletts. I would highly recommend them. From sales to servicing, top class customer service

  Declan Sheils Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you Declan for the five-star review and continued loyalty! We're delighted to hear you received great customer service from Stuart, who'll be delighted to read your kind words. We hope you're enjoying your new car!

• 
  2 years ago

  Excellent service. Prompt and polite made buying a new car easy and very quick from order to pickup date extremely satisfied would recommend to anyone

  Tamzin Nye Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  Thank you Tamzin for the five-star review! We're pleased to hear you received excellent customer service from us, which made your new car buying experience easy and swift. We hope to see you again soon!

• 
  2 years ago

  Great service received when recently purchasing a S/H vehicle, kept advised throughout to when it had been serviced, MOTed, valeted etc and when ready to collect. On the day itself the part ex was dealt with efficiently and I was run through all the controls etc. Would recommend.

  Janice Payne Bartletts Hastings
  Response from Bartletts Hastings 1 year ago

  We are thrilled to hear that you had a wonderful experience at our dealership, Janice! Your five-star review means a lot to us. If you have any more feedback or need further assistance, please don't hesitate to reach out. Thank you for choosing us!

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