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2 months ago
We purchased a seat Ibiza, this process was easy and a good experience. I highlighted some faults with the car on the test drive and was assured these would be addressed. We collected the car and I has suspicions that the faults hadn’t been addressed, I took the car to the service centre who told me that’s just how they are, I still wasn’t convinced. I was unfortunately correct, we done our first long drive in the car and it came up with an engine light and wasn’t quite right, this is where the service went completely downhill, I called the showroom and was told I’d get a call back, this happened around 6 hours later! I called the service centre and they told me it was ok to drive home, so we did and it was ok. It was then returned to seat for investigation, they did lend us a car but they had our Ibiza for 2 weeks without being able to repair it. We then wanted to reject the car, they wouldn’t refund the Ibiza so we were then forced into a car that was out of our budget and stretched my finances, but we didn’t feel we had much of a choice other than to go for it. I must add that the service up to the point of purchasing the car was very good, once we’d actually paid for the car the service went down hill massively, I had to chase the salesman repeatedly for answers, promised calls back that either didn’t come or took hours and sometimes days. They were always polite and appeared helpful when we did eventually speak to somebody.
Glen Pain
Response from Bartletts Hastings Ltd 1 month ago Dear Mr Pain,
Thank you for your feedback. I’m really sorry to hear that your experience after collecting the car didn’t meet expectations. While we’re glad the initial process went well, we understand your frustration with the issues that followed.
We always aim to resolve problems quickly and keep customers informed, and I’m sorry if you felt let down during this time. It’s also never our intention for anyone to feel pressured into a decision, and we appreciate you sharing how this affected you.
Your comments have been taken seriously and will help us improve. If there’s anything more you’d like to discuss, please feel free to reach out.
Kind regards,
Simon Benham
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3 months ago
Antonio Avelino Henríquez Ramírez
Response from Bartletts Hastings Ltd 2 months ago Thank you Antonio for reviewing us!
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3 months ago
I went here to buy my new car, it was the first car I had bought myself. Stuart was very helpful, didn’t make me feel stupid and the car I chose was in fantastic condition when I picked it up. Amazing customer service. Would 100% recommend to anyone.
Emily-Rose Walker
Response from Bartletts Hastings Ltd 2 months ago Thank you, Emily-Rose, for your fantastic review! We’re so pleased to hear that Stuart made your first car-buying experience such a positive and comfortable one. It’s great to know you felt supported and confident throughout the process, and that your new car was in top condition when you collected it. Your kind words and 100% recommendation mean a lot - enjoy every mile in your new car!
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3 months ago
Excellent service every time! Had a small issue with my Leon recently and Callum couldn’t have been more helpful. The service here is always excellent from the whole team and can not fault them one bit. Car was booked in quickly and fixed with no hassle or stress. Big thanks to Callum for sorting this out!
Tom Robinson
Response from Bartletts Hastings Ltd 3 months ago Thank you for your fantastic review, Tom! We’re so pleased to hear that you consistently receive excellent service from the team - and especially glad Callum was able to sort your Leon quickly and without any hassle. Your kind words mean a lot to us, and we’ll be sure to pass on your thanks to Callum and the rest of the team. We'll always be here when you need us!
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4 months ago
Have just bought a used Seat from Bartletts. Excellent service from Steve, who was extremely helpful but without being pushy, like some other dealers that we visited. Would highly recommend.
Jane Wadley
Response from Bartletts Hastings Ltd 4 months ago Thank you, Jane, for your lovely review! We’re so pleased to hear you had an excellent experience buying your used SEAT from us. Steve will be delighted to know his helpful, no-pressure approach made such a positive impression. Your recommendation means a lot to us - enjoy your new car, and we hope to see you again in the future!
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7 months ago
So bought a used formenter in December, had an issue with central locking and noisy brakes.These were all sorted over 3 days last week Phil in the service department was very helpful and professional, thankyou
Andrew Newman
Response from Bartletts Hastings Ltd 6 months ago Thank you Andrew for the five-star review! We're delighted to hear you found Phil to be both very helpful and professional. We hope you continue to love your Formentor!
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8 months ago
Just had my car servicedpolite and very efficient
Annabelle Chittenden
Response from Bartletts Hastings Ltd 8 months ago Thank you Annabelle for the five-star review! We're glad to hear that you had a positive experience with your car service with us. If you need any further assistance or have any questions, feel free to reach out.
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9 months ago
Recently bought a car from them! Brilliant service from everyone especially Simon from start to finish! Couldn't be happier!
daisy richardson
Response from Bartletts Hastings Ltd 8 months ago We're thrilled to hear that you had a fantastic experience purchasing a car from us! We strive to provide excellent service, and it's wonderful to know that Simon was able to assist you every step of the way. If you have any questions or need further assistance, feel free to reach out. Thank you!
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10 months ago
Had three SEAT cars over recent years and have always used Bartletts for any issues and servicing etc. Only real negative is the parking can be fairly challenging on site (as is the case with most these days) Staff are always pleasant and give an approximate time frame for servicing etc. I did enquire earlier in the year about another SEAT car on PCP but sales seemed rather indifferent when I asked about this. Anyway after years of SEAT I have decided to trade my current one in and move to a different manufacturer (mainly due to the very uncertain future for the brand which could possibly affect residuals etc) Thanks for all your help. The dealership is an asset to the brand.
Jamie Powell
Response from Bartletts Hastings Ltd 10 months ago Thank you for sharing your experience with us! We truly appreciate your loyalty and support over the years. It's great to hear that our staff has always been pleasant and provided you with approximate time frames for servicing. We apologise if you felt our sales team was indifferent when you enquired about another SEAT car earlier in the year.
We understand your decision to trade in your current SEAT and move to a different manufacturer. Thank you for considering us an asset to the brand, and we wish you all the best with your new vehicle!
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11 months ago
I have absolutely enjoyed doing business with this company.
Staff have been very friendly and have always accommodated me
spotter bob
Response from Bartletts Hastings Ltd 11 months ago We're thrilled to hear that you have had a positive experience with us! Our staff takes pride in providing excellent customer service and ensuring that all needs are met. If you have any further feedback or questions, please feel free to reach out to us. Thank you for your review!
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11 months ago
Callum in service was outstanding when I requested information regarding services. I work in the industry and appreciated good assistance today. Big 5 stars. If you need advice for your Seat, this Company can help!
Adam
Response from Bartletts Hastings Ltd 11 months ago Thank you Adam! I'm glad to hear that Callum provided outstanding service when you inquired about our services. We strive to offer top-notch assistance to all our customers. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing Bartletts!
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1 year ago
I recently had the pleasure of working with Callum Roscoe to track down the service history for my Seat Leon Cupra, and I couldn't be more impressed with his dedication and professionalism. Callum went above and beyond, demonstrating exceptional commitment to ensuring I had all the information I needed. His attention to detail and willingness to go the extra mile truly stood out. Not only did he find the complete service history, but he also provided insightful advice on future maintenance. Callum’s outstanding customer service has earned my trust and gratitude. Highly recommended!
Nikesh Parmar
Response from Bartletts Hastings Ltd 1 year ago We're thrilled to hear about your positive experience with Callum! It's fantastic to know that he was able to assist you in tracking down the service history for your Seat Leon Cupra with such dedication and professionalism. I'm glad to hear that his outstanding customer service has earned your trust and gratitude. Thank you for recommending him!
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1 year ago
attentive knowledgeable sales bought a new car from them after going to different garages special mention to steve who looked after us
Kayhan Etebar
Response from Bartletts Hastings Ltd 1 year ago Thank you for sharing your positive experience with us, Kayhan! We're thrilled to hear that you found our sales team attentive and knowledgeable. Congratulations on your new car purchase! We'll make sure to pass along your special mention to Steve for taking care of you. Enjoy your new car!
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1 year ago
Excellent service when l chose my seat ateca.
Everythimg was sorted in an efficient and friendly manner.
Can not fault in any way.
christina lucci
Response from Bartletts Hastings Ltd 1 year ago Thank you very much Christina for the five-star review! We're delighted to hear you had an excellent experience with us whilst buying your new car. We hope you love your Ateca for many years to come!
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1 year ago
Brilliant service and so helpful. Stuart was great
jill cuss
Response from Bartletts Hastings Ltd 1 year ago Many thanks Jill for the five-star rating! We're pleased to hear Stuart provided you with a brilliant experience.
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1 year ago
Staff very friendly and helpful. They are not pushy when trying to sell a car, in fact they was very patient with us.
Tracey Hannaford
Response from Bartletts Hastings Ltd 1 year ago Thank you very much Tracey for the five-star review! We're delighted you found our staff to be very friendly and helpful.
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1 year ago
Simon was very helpful throughout the purchase of our car and when I was nervous driving it out the forecourt he gave me a good laugh
Hayley Whyborne
Response from Bartletts Hastings Ltd 1 year ago Thank you Hayley for the five-star review! We're delighted to hear you had a good experience with us thanks to Simon. Your kind words will make his day!
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1 year ago
I'm now on my fourth car with Bartletts Seat. Excellent service, everyone's so polite and nothing Is ever too much trouble. Any problems I've had with cars, current and previous, have been dealt with quickly and professionally.
Liam Edward James Head
Response from Bartletts Hastings Ltd 1 year ago Thank you ever-so-much Liam for your loyalty over the years to our team and for this five-star review! They are very much appreciated by our whole team. We eagerly look forward to welcoming you back to our showroom!
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1 year ago
Great experience with Simon who helped me with the purchase of my new car, swift and easy purchase and great communication while car being made ready for me
Kelly Smith
Response from Bartletts Hastings Ltd 1 year ago Thank you Kelly for the five-star rating! We're delighted to hear you had a great experience with us thanks to Simon. We hope you love your new car!
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1 year ago
Very friendly customer service. Chris in sales was particularly helpful and worked hard to find a car that matched my preferences and budget.
Bob Russell
Response from Bartletts Hastings Ltd 1 year ago We are delighted to hear that you had a positive experience with our customer service team, particularly with Chris. Your five-star rating is greatly appreciated. Thank you for taking the time to share your feedback with us. If you have any further questions or need assistance, feel free to reach out to us.
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1 year ago
Lovely people and amazing customer service, 10/10 I would recommend
Primrose
Response from Bartletts Hastings Ltd 1 year ago Thank you Primrose for the five-star rating! We hope to see you again soon!
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1 year ago
I was not even planning to get a car that day. Decided to have a look around, saw a really good used car, in great condition. Chris went through details with me in a very kind way. No pressure felt at all like I was being sold a car. Had a great experience. Fast forward, I went home with the car. Very good experience.
Louis Moya
Response from Bartletts Hastings Ltd 1 year ago Thank you Louis for the five-star review! We're pleased to hear you had a very good experience with us thanks to Chris. He will be thrilled to read your lovely comments. We hope you're continuing to enjoy your car!
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1 year ago
Great service. Knowledgeable staff. Stuart made the whole process easy and stress free. This is my second new car from bartletts. I would highly recommend them. From sales to servicing, top class customer service
Declan Sheils
Response from Bartletts Hastings Ltd 1 year ago Thank you Declan for the five-star review and continued loyalty! We're delighted to hear you received great customer service from Stuart, who'll be delighted to read your kind words. We hope you're enjoying your new car!
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1 year ago
Excellent service. Prompt and polite made buying a new car easy and very quick from order to pickup date extremely satisfied would recommend to anyone
Tamzin Nye
Response from Bartletts Hastings Ltd 1 year ago Thank you Tamzin for the five-star review! We're pleased to hear you received excellent customer service from us, which made your new car buying experience easy and swift. We hope to see you again soon!
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1 year ago
Great service received when recently purchasing a S/H vehicle, kept advised throughout to when it had been serviced, MOTed, valeted etc and when ready to collect. On the day itself the part ex was dealt with efficiently and I was run through all the controls etc.
Would recommend.
Janice Payne
Response from Bartletts Hastings Ltd 1 year ago We are thrilled to hear that you had a wonderful experience at our dealership, Janice! Your five-star review means a lot to us. If you have any more feedback or need further assistance, please don't hesitate to reach out. Thank you for choosing us!
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1 year ago
Fantastic service from these guys! Great communication both before and after receiving my car! Would thoroughly recommend this dealership!
Sandra Duffy
Response from Bartletts Hastings Ltd 1 year ago Many thanks Sandra for the five-star review! We're thrilled you found our communication to be great throughout your car buying journey. We hope you're thoroughly loving your new car!
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1 year ago
Great service as usual. Thank you
J
Response from Bartletts Hastings Ltd 1 year ago Thank you J for the five-star review! We're happy to hear you've consistently found our customer service to be great!
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1 year ago
annemarie bone
Response from Bartletts Hastings Ltd 1 year ago Thank you Annemarie for the five-star review! It means a lot to us!
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1 year ago
I’ve been going to Bartlett’s for sales & servicing for over 10 years & can highly recommend. Unbeatable standards of customer service & I’ve never had a complaint. Excellent standards, friendly, personable staff.
Chrissie Hughes
Response from Bartletts Hastings Ltd 1 year ago Thank you ever so much Chrissie for your many years of loyalty and for this five-star review! We're over the moon to hear you've never had a complaint about our customer service. We eagerly look forward to welcoming you back to our showroom!
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1 year ago
Recently purchased my secondhand 2019 Seat Ibiza from Bartletts Seat Simon was very helpful and answered any questions that I had, and also explained all the benefits from buying with this company. Very happy all round with the service I received.
Debbie Parkinson
Response from Bartletts Hastings Ltd 1 year ago Thank you so much, Debbie, for taking the time to leave a five-star review! Your kind words about Simon's service mean a lot to us. We hope that you're enjoying your Ibiza! If you have any questions or need further assistance, feel free to reach out to us.
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